1985 First online service provider for consumers
1989 First consumer instant-messaging service
1992 First consumer ISP to adopt the Windows interface
1994 First to introduce integrated Parental Controls
1996 First to offer Buddy Lists
1997 First online service provider to offer e-mail access from any computer
2002 First to offer free CD-quality streaming radio to broadband members
2003 First to offer integrated voice mail as a premium service to members
2004 First to offer default-on spyware/adware protection
2005 First to broadcast six simultaneous world-wide concerts live online
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